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California Office of the Patient Advocate
“I received the ultimate customer service from the staff, nurse and doctor. I will always feel comforted and optimistic about receiving the best treatment available when I need their services again.”
“Thank you all for your hard work and dedication! You are all wonderful and we love to see you all when we come. Everyone makes us always feel so welcome. The staff is so kind and understanding. They always greet us warmly on the phone and in person. The nurses are all very helpful and comforting. It makes me feel good knowing I can always call for any reason and I will get a quick response as well as genuine concern. I also love when the nurses call me back a few days later to check on how my kids are feeling. You have a wonderful group of people! Keep up the great work! We appreciate all you do!”
“Dr. Dewhirst is great! He listens, offers encouragement and gives good advice on how to live well. Thank you to Leticia R. and Leticia T. at the front desk, and the rest of the staff. They are so awesome to me when I come in or call. Thank you!”
“Last week I reluctantly went to the clinic to get my yearly mammogram. I was reluctant because of how difficult it has been the past few years because I am disabled and have to use a wheelchair. I am overweight and while I blame no one, there have been nurses that were unsympathetic to my immobility and went so far as to tell me that maybe I should tell my doctor I didn't want to get checkups anymore. Thankfully this visit God sent me an angel named Peggy! She greeted me with a smile and pushed my wheelchair into the exam room without a second thought. She conducted the entire exam with me sitting in my wheelchair no matter how difficult, going as far as removing the arms so I wouldn't have to try and stand. She took all the pictures she needed and was assertive but kind . Truthfully I was shocked that she was able to conduct the exam the way she did. It was the best experience I've ever had getting a mammogram. I would just like to thank Miss Peggy and recommend her for praise. May God bless her the way he blessed me with her help! Please see to it that the people in Radiology hear of her kindness and professionalism. ”
“Dr. Sovilj has been my primary care physician for over ten years and her professionalism, attention to detail and diligence continue to amaze me. She does not miss a beat - always and I do mean always a step ahead of any problem. I am forever grateful. Thank you Dr. Sovilj.”